Alternative dispute resolution for consumer disputes

It was created by the European Union, a website to support consumers to submit their complaints about any dispute in which they are involved.

The Casa do Adro Hotel, provides all the information so you can exercise your right to complain to an official body, third and impartial proceedings ( ‘Entities Consumer Litigation Alternative Dispute Resolution (ADR) ‘).

The member states were also created several entities consumption of Alternative Dispute Resolution ( ‘Entities (ADR)’), they are listed below.

What is alternative dispute resolution?

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and officials to assist them in resolution or direction of any conflict before opening litigation in the courts.

As a general rule, the procedure is the following customer asks an impartial third party who acts as an intermediary between you and the trader who is the subject of your complaint.

The intermediary may suggest a solution to your complaint, impose a solution to both parties or bring the parties together to find a solution.

The alternative dispute resolution is, as a rule, less expensive, less formal and faster than the courts

Website of the European Union:

In case of dispute, the customer can turn to an Alternative Dispute Resolution Entity Dispute (ADR), for the provision of legal information and resolution of a conflict that results of the services provided.

Information in accordance with Article 18 of Law No. 144/2015, of September 08.

Without prejudice to the duty to consult the Consumer Portal, the (ADR) entities are listed below:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:


Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo

(Court Arbitral of Consumption).